We know the terms can get a little confusing, so we've broken them down for you!
Pending Payment
We are in the midst of verifying/updating your order status. If payment is successful, your order status will be updated to 'Processing'. If payment is unsuccessful, your order will be cancelled within an hour.
We regret to inform you that you won't be able to continue payment for the previous order. Please allow 30 minutes for the cancellation to process before attempting to place your order again.
Cancelled
Not to worry, if your order has been automatically canceled in the system, you can still use the same promo code on your next order once the failed order has been canceled in our system. Any Gift Cards or Store Credits used will be automatically credited to your account. Please allow 30 minutes for the cancellation to process before attempting to place your order again.
We're Packing Your Parcel
We're putting your order together! You will receive an email once your order is dispatched.
Left Our Warehouse
Your order is now with our delivery courier and on its way to you!
Delivered
If you chose for your parcel to be delivered, this means it has reached you.