We're incredibly sorry you received a defective item! :(
Please drop us a message here within 30 days from the date of delivery with the following info
- Your Order Reference (e.g LBSGXXXXXXXXX)
- The product code of the defected item (You can find this information on your returns form enclosed in the parcel or in your Order Confirmation email e.g. HY1234-001-XS)
- Photo of the defect
Our Customer Care team will get back to you as soon as possible and assist you with an exchange. If the piece is no longer in-stock, store credit or a refund will be issued.
For defective items, you will be sent a return postage label to return your order.
Please make sure your items are unworn, unwashed, unaltered, and still have their tags on. We recommend returning the defective items only via our prepaid postage label, as any charges incurred for using other modes of delivery won't be reimbursed.
*Variation of 1 inch in measurements will not be counted as a defect.