[For Online Purchases]
Step 1: Eligibility
Return item(s) within 30 days at any of our Singapore stores from the date the order is received.
Returnable: Apparels, bags, shoes, bras (bralets) in their original condition with product tags intact.
Non-returnable: Sale items, intimates, swimwear, accessories, lifestyle and gifts categories.
Step 2: Choose Preferred Method of Return
You may return your order via the following options:
Returns via SingPost POPStation (SGD3.80/return)
Returns via Ninja Van Drop off/Home Collection (SGD3.80 - 5.60/return)
Returns via our Retail Stores (Free) - Simply drop off your online orders at our Online Returns Box located in our Singapore Love, Bonito stores.
Step 3: Fill in & Enclose Returns Form
Please fill in the returns form & enclose it securely in your returns parcel. You can download a copy of the form here. To ensure your return is processed smoothly, please ensure your return information is indicated clearly and accurately.
Step 4: Store Credit Refund
Reimbursement & processing time
Your return will be processed as Store Credit equivalent to the purchase price within 5-7 business days from when we receive it.
We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Do return your order to us via the methods stated above as unreceived returns via a non-traceable mode of postage will not be reimbursed.
[For Retail Store Purchases]
Retail Store purchases are not returnable or refundable.
Exchanges can be done at any of our Singapore stores within 30 days (no matter which outlet you purchased from) with a valid receipt for your purchase.
- Only products in its original condition with the product tags still intact will be valid for exchanges.