How do I return my order via Ninja Van?

Drop Off your order at your nearest Ninja Van Drop Off Point (SGD3.80 per return)

1. Pack your item(s) with your completed Returns Form together in a parcel and seal your parcel securely.
2. Register your return and create a return label here.
3. A unique QR code will be sent to you once you've completed your payment.
4. Drop off your parcel at your selected drop off point or Parcel Locker using the QR code.

Ninja Van Home Collection (SGD5.60 per return)

1. Pack your item(s) with your completed Returns Form together in a parcel and seal your parcel securely.
2. Register your return and create a return label here.
3. Select your date and time of collection.
   Note: The collection request has to be made at least one day in advance and the service is available Monday-Saturday, excluding public holidays.

We'll have your return processed within 7 business days from your collection/drop off date. Once your return has been processed, you will receive an email update from us.

Returning items from multiple orders?

Simply indicate all the order numbers in the Order Number/ID field (i.e LBSGXXXXXXXXX/LBSGXXXXXXXXX) and ensure that all item/s you are intending to return are registered on ReBOUND.

If you encounter any issues registering the return, please reach out to us with a screenshot here.