Retail Store Exchange
For retail store purchases, you're more than welcome to make an exchange within 30 days at any of our stores (no matter which outlet you purchased from!) with a valid receipt or order number for your purchase.
- Only full-priced items in their original condition with the product tags still intact will be valid for exchanges.
- You may exchange to another item:
- Exchange to lower value item - No refunds or reimbursements will be made.
- Exchange to higher value item - A top-up is required.
- Full-priced items (with promo code applied) can be exchanged, but discounts are non-transferrable.
- Purchases made with promo codes are exchangeable unless stated otherwise in the promo code terms and conditions.
- Exchanges to a Retail Gift Card is not allowed.
Exclusions
1. Inner wear (such as underwear) and items such as jewelry, swimwear, accessories, lifestyle and gifts are not eligible for exchange, refund or return.
2. All product(s) sold at marked down prices are not eligible for exchange, refund or return.
3. All product(s) purchased in physical stores are not eligible for refund or return.
4. All full priced product(s) sold with promotional codes in which the terms attached to such promotions have been stated that exchange, refund and return is not allowed, are not eligible for exchange, refund or return,
5. All product(s) procured pursuant to any giveaways or contests shall be subject to the applicable terms and conditions and are not eligible for exchange, refund or return.
Refunds
All sales/exchanges are final. We do not provide refunds for store purchases.