What is the retail stores' exchange and refund policy?

Retail Store Exchange

For retail store purchases, you're more than welcome to make an exchange within 30 days at any of our stores (no matter which outlet you purchased from!) with a valid receipt or order number for your purchase.

• Only products in its original condition with the product tags still intact will be valid for exchanges.
• You may exchange to another item:
  1. Exchange to lower value item - No refunds or reimbursements will be made.
  2. Exchange to higher value item - A top-up is required.
  3. Only the discounted value of the item paid will be exchanged.
• Exchanges to a Retail Gift Card is not allowed.

Exclusions
Sale items (items with discounted prices before promo code is applied), panties, swimwear, accessories, lifestyle and gifts. Sale of these product categories is final and cannot be returned, exchanged or refunded.

Refunds
All sales/exchanges are final. We do not provide refunds for store purchases.