What is ShopBack PayLater?
ShopBack PayLater allows you to shop with more flexibility - Pay in 3 monthly instalments. No interest. No hidden fees.
Your Payments will be deducted automatically from your credit or debit over 3 months. When you checkout via the ShopBack app, you can use your earned Cashback to offset your payments.
How do I use ShopBack PayLater?
Upon checkout: Select ShopBack PayLater as your payment method, where you will pay the first of three instalments. The next two payments will be due 30 days apart with 0% interest.
You can also check on your payment cycle on the ShopBack app.
Simply approach our friendly retail team and let them know that you would like to pay via ShopBack!
If I paid using ShopBack PayLater, can I cancel my order?
Amendments or cancellations can't be made once your order's been confirmed!
We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.
How do I know if my payment was successful?
After you've placed your order, a successful payment page will show on your screen and you should receive an email confirmation from us. If you're still unsure of the status of your payment, you may check your account on the ShopBack app or drop us a message here.
How do I return my order paid by ShopBack PayLater?
Return your order to us here. Do note that the amount will be refunded fully via store credits. You will still be required to complete all installment payments to ShopBack.
Why did my payment fail and what should I do?
There are a few possible reasons why your payment was unsuccessful:
- Your connection may have dropped during checkout
- Your card may have been rejected
- Your browser was closed before the successful payment page was shown
(Our number 1 tip to ensure a smooth checkout experience is making sure your Internet connection is stable and strong before proceeding to pay!)
If you're still having trouble placing an order after multiple attempts, please contact us here with a screenshot of the error and we'll sort it out for you.
Not sure if your payment was successful? Don't worry, you can check your order history page here!
How is my refund for out-of-stock items credited if I made payment via Shopback?
The refunded amount will be deducted from your remaining installments.
E.g. Refund amount: S$30
Remaining installments to pay: 2
S$15 will be deducted from the amount paid for each remaining installment.