Retail Stores

Mobile Wallet

• What is LBCommunity Pass & what are the benefits of adding it to my Mobile Wallet?
• How do I install my LBCommunity Pass onto my Mobile Wallet?
• What devices are compatible with Mobile Wallet?
• Is my LBCommunity Pass a payment method option?
• Can I collect loyalty points for my purchases via the LBCommunity pass when shopping at LB stores abroad?

Store Exchange & Refund Policy

• What is the retail stores' exchange and refund policy?
• What if my store purchase is defective?

Store Information

• Where are your store(s) located?
• What are your store payment options?

Product Availability

• Are all your online products available at the store?
• Can I reserve an item in-store?

Book A Stylist

• What is Book-A-Stylist?
• What can I expect in a styling session?
• How do I book a stylist?
• How do I redeem the fee paid for a styling session?
• Can I reschedule my styling session?
• Where will the styling session be held?

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