Return & Exchanges

Return & Exchange Policy

• What is your Return & Exchange Policy?
• Can I return/exchange sale items?
• Can I return/exchange an item purchased using a promo code?
• What happens if I’ve returned an order that is not eligible for returns?

How to Return/Exchange

• How do I return my order?
• How do I exchange my online order?
• How do I return my order via SingPost POPStation?
• How do I return my order via Ninja Van?
• I can’t register my return, what should I do?
• I received a defective item, how do I request for an exchange?

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Download Returns Form

• Where can I get the returns form?

Return Status

• What is the status of my return?